Frequently Asked Questions

Everything you need to know about Monogram Coffee's premium roasts and delivery.

How fresh is the coffee when it ships?

We roast our beans in small batches multiple times a week to ensure you receive the freshest coffee possible. Every bag is stamped with its specific roast date.

Do you offer coffee subscriptions?

Yes, we offer flexible subscriptions where you can choose your favorite beans and delivery frequency. Subscribers also enjoy a discount on every bag.

What is your shipping policy?

We ship nationwide via standard and expedited carriers. Orders are typically processed within 1-2 business days, and free shipping is available on orders over $50.

Are your coffee beans ethically sourced?

Absolutely. We pride ourselves on direct-trade relationships with farmers, ensuring they are paid above fair-trade prices to support sustainable and ethical farming practices.

Can I return coffee if I don't like it?

As coffee is a perishable food item, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact us and we will make it right.

Do you provide whole bean or ground coffee?

We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings tailored for Drip, Espresso, or French Press.