Returns & Exchanges

At Monogram Coffee, we want you to love every brew; while we cannot accept returns on roasted coffee due to its perishable nature, we are happy to resolve any issues with equipment or merchandise within 30 days.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue or the item you wish to return.

• 2.
  Review Eligibility

  Ensure your brewing equipment or lifestyle goods are unused, in their original packaging, and were purchased within the last 30 days.

• 3.
  Ship Your Item

  Once authorized, securely package your items and use the provided return shipping label to send the package back to our Calgary roastery.

• 4.
  Receive Refund

  After our team inspects the returned merchandise, we will process a refund to your original payment method within 5-7 business days.